Refund Policy

This Refund Policy applies to digital products purchased from OKCCN, including plugins, themes, applications, and licenses.

Where an order is processed by a third-party payment provider or a Merchant of Record, certain refund requests may also be subject to the rules of the relevant payment channel.

1. General Principles

Once a digital product has been successfully delivered (through download access, license activation, or account benefits), it can be downloaded, copied, and used. Therefore, except as set out in this Policy or as required by applicable law, orders that have been successfully delivered are generally not eligible for a no-reason refund.

Please carefully read the product page's feature description, compatible versions, operating environment, and license scope before purchasing.

2. Cases Eligible for a Refund

Within fourteen (14) days from the date of successful payment, a refund may be requested in any of the following cases:

• Duplicate charges for the same order caused by us or the payment system;

• Payment succeeded but the product was not actually delivered, confirmed to be an issue with our system or performance;

• The product page materially misrepresents core functionality, and the product clearly lacks the promised core capabilities;

• The product has a serious defect that makes its core functionality entirely unusable, and we are unable to fix it within a reasonable time;

• Other cases where a refund is required by applicable law.

3. Cases Generally Not Eligible for a Refund

Refunds are generally not provided in the following cases:

• Change of mind, non-use, no longer needed, or mistaken purchase;

• Inability to use the product due to your server environment, software versions, conflicts with themes, other plugins, or custom code;

• Inability to use the product due to installation, configuration, or operational errors;

• Failure to install as instructed, or failure to provide necessary error logs, system information, or other reasonable troubleshooting cooperation;

• The compatibility notes have already stated that a version or environment is not supported;

• Violation of the license agreement, including cracking, key sharing, resale, or unauthorized distribution;

• Requests made after the application period below;

• Requests based solely on third-party software updates, discontinuation, or interface changes.

4. Time Limit and How to Apply

A refund request must be submitted within fourteen (14) days from the date of successful payment. Requests made after fourteen days will generally not be accepted, except as otherwise required by applicable law.

When applying, please provide the order number, purchase email, a description of the issue, and relevant screenshots or error logs, and contact us through the Site's private message, support forum, or the contact methods published on the Site.

If the order is processed by a third-party payment provider, you may also submit a request through the customer support entry in its order email, and we will cooperate to verify it.

5. Outcome

We will review the order, delivery status, license usage, and related issues. Approved refunds will be returned via the original payment channel or in accordance with the payment channel's rules.

Once processed, the corresponding license, download access, and technical support eligibility may be revoked. For requests that do not meet the conditions, we will explain the reason.

6. Contact Us

For any refund-related questions, please contact us through the Site's support channels. This Policy may be updated from time to time; the latest version on this page prevails.